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About the Role
Service Desk Technical Support provides a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems.
Someone in this role generally uses an issue tracking system to manage support requests and communicates with users both reactively and proactively.
Education Options
NZ Diploma in in IT Technical Support (Level 5) (More info at NZQA)
Relevant Professional Certification
Certified Technologist (CTech) (More info at IT Professionals NZ)
Recognised Industry Certifications
CompTIA A+
Microsoft Certified Professional (MCP)
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