Service Desk Support

Also known as: Help Desk, Service Desk, Support Engineer, Support Technician, Support Analyst, Technical Support, Technical Support Officer or Applications Support

About the Role

Service Desk Technical Support provides a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems.

Someone in this role generally uses an issue tracking system to manage support requests and communicates with users both reactively and proactively.

Education Options

  • NZ Diploma in in IT Technical Support (Level 5) (More info at NZQA)

Relevant Professional Certification

Recognised Industry Certifications

  • CompTIA A+

  • Microsoft Certified Professional (MCP)

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