Example Roles in Digital Tech
A software developer researches, designs, implements and tests software.
Software developers generally take part in one or more of the design, coding, or software project management aspects of software development and might work on software for games, mobile apps, the web, business applications or other things.
IT Account Manager
An Account Manager in an IT firm or team is a person responsible for the management of sales, and relationships with particular customers. They manage the relationship with the client of the accounts they are assigned to.
Account Managers are a specific type of sales role, although in this case we have bundled all IT-related sales roles.
IT Managers are responsible for the planning, supervision and operation of an on-going programme of IT services in an organisation.
IT Managers manage the planning, design, selection, implementation, use, and administration of emerging and converging information and communications technologies.
IT Support Technician
An IT support technician is a person who repairs and maintains computers, servers and other technology devices.
A technician's responsibilities may also include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks.
Network Administrators design, install, configure and monitor the computer hardware and software systems that make up a computer network.
Networks can range from local-area networks in one building, to wide-area networks connecting multiple offices or systems (including mobile) across town or across the world.
Service Desk Support
Service Desk Technical Support provides a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems.
Someone in this role generally uses an issue tracking system to manage support requests and communicates with users both reactively and proactively.
A Technology Entrepreneur or CEO is a visionary business leader focused on exploiting technology innovation, generally through the provision of specific products or services to the public or other companies.
This is a strategy and vision role, although in some cases can be hands-on technically as well.
IT Architects analyse, design and plan technology and business
processes and standards, in an effort to maintain scalability, reliability,
availability and manageability of an organisation and its information
There are various types of architects:
Enterprise Architects take a very high-level view across an organisation;
Solution Architects design specific solutions in a detailed manner;
Application Architects are concerned with the architectural design of an application;
and various others are focused on areas such as security or data architecture.
Software and IT trainers design and deliver training programmes in software or information and communications technology (ICT).
This is usually either focused on using specific software packages or productivity software, or skills for aspiring IT Professionals such as programming, project management, or technical specialisms.
User Experience Designer
User Experience (UX) Designers take a wholly user-centered approach to designing how people and systems interact, maximising the usability, accessibility, and general experience of users.
A UX professional goes well beyond just interface or web design; often incorporating psychology and game theory when designing how interaction with digital products or services should occur.